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Position
Sr. Director, Technical Services
Company
Telguard
Bio

Daniel has a degree in Computer Engineering from Florida Atlantic University. Soon after graduating, he moved to Georgia and began to work for the technical support staff for Telular Corporation, manufacturers of the Telguard communicators. With over 12 years of experience in the industry, Daniel is now the Sr Director of Technical Service and Support in charge of the Telguard division. He played an important role in the deployment of the first Commercial Fire Sole Path communicator as well as the successful technology transitions that came from the Analog, 2G, and upcoming 3G/CDMA sunsets. In his current role, Daniel oversees the technical department that supports the Telguard product line, and as such has intimate knowledge of the state of the industry from the security, the life-safety and PERS aspects, from the residential to the commercial space. In addition to overseeing the top-of-class technical support department, Daniel also leads the Product Management team for Telguard as it builds the foundation for the innovative efforts that Telguard is known for. As a technology-minded member of the industry, Daniel has been able to facilitate multiple lectures and in-depth educational sessions on broad topics relating to NFPA72, Cellular Evolution, as well as general understanding of Cellular emerging technologies and their application to IoT, Security and Life Safety.  As a customer-focused leader, who believes that a strong support system is not just desired but necessary for customer success, Daniel has driven initiatives for Telular to not only improve its technical support of Telguard products, but has also looked to establish great working relationships with peers in the industry that allows Telguard to go above and beyond the standard when it comes to assisting customers.

Offering
Products
Fire Alarm Products
Interactive Services
Intrusion Alarm Products
Life Safety/PERS
Communications
Markets Served
Residential
Commercial
Industrial
Topics
Technician Training/Development
Product Development
Customer Service/Customer Experience
3G Sunset
Seeking
Products
Accessories/Supplies/Installation Tools
Central Station Equipment & Software
Fire Alarm Products
Interactive Services
Intrusion Alarm Products
IT & IoT/Data Security
IT/Networking
Life Safety/PERS
Communications
Markets Served
Residential
Commercial
Industrial
Topics
School Security Opportunities
Technician Training/Development
Product Development
Customer Service/Customer Experience
3G Sunset