ESA Help Desk

Call/Text 972.807.6827 or email Jessica.DaCosta@esaweb.org for assistance with your ESA Leadership Summit registration.

 

Frequently Asked Questions

WHAT IS THE TIME ZONE USED FOR ALL SCHEDULED EVENTS?
All sessions, networking events, and 1:1 meetings will take place in US Central Time.

 

HOW DO I LOG INTO MY ACCOUNT?
Visit https://esasummit.zerista.com/ and click on the text ‘Log In’ at the top right-hand corner. Follow the prompts to enter the email address and password that you registered with. If you have not set up your profile, you’ll be asked to click ‘Send Link’ to verify your email address and begin the activation process for your account. If you are still having trouble locating the email invitation, please contact Jessica.DaCosta@ESAweb.org or text/call 972.807.6827.

 

HOW CAN I UPGRADE TO A PREMIUM PASS?
Call Jessica at 972.807.6827 to upgrade your pass to gain access to the premium content.

 

CAN I ACCESS THE SESSIONS, ACTIVITES, AND 1:1 MEETINGS ON MY MOBILE DEVICE?
No, you will only be able to access the virtual sessions/meeting links by logging in on your Desktop. The preferred internet browser is Chrome.

 

WHAT SHOULD I DO IF MY ACCOUNT SAYS I’M LOCKED OUT?
Contact Jessica.DaCosta@ESAweb.org or Text/Call 972.807.6827.

 

WILL THE SESSIONS BE RECORDED?
All sessions EXCEPT for the Ritz-Carlton Leadership Center sessions will be recorded and available post-event.

 

HOW DO I JOIN THE ONLINE SESSIONS/EVENTS/MEETINGS?
Login information will be available to attendees who have registered access. Once logged in, please visit the agenda page at https://esasummit.zerista.com/ and click on the session/event you have interest in. The details and link to view the sessions will be included for you there.

 

HOW DO I CUSTOMIZE MY SCHEDULE?
Once logged in, visit the Agenda page and click the + icon to add the activities and sessions you would like to attend to add them to your schedule. To view your schedule, click on the text ‘My Schedule’ at the top of the page.

 

HOW DO I VIEW/CONFIRM MY PENDING 1:1 MEETINGS?
To view/confirm your pending meeting requests, you’ll need to log in. Once logged in, click on ‘My Schedule’ at the top of the page to view all pending meeting requests. To accept/decline, click the Accept + Icon next to the ‘Join Virtual Meeting’ Link. To propose a new day/time, please either send a new meeting request to the attendee/sponsor or you can opt to send a message through the platform.

 

ATTENDEES: HOW DO I JOIN MY SCHEDULED 1:1 MEETINGS?
Once logged in, click on ‘My Schedule’ at the top of your profile page and click ‘Join Virtual Meeting’ next to the meeting you would like to join.

  • Please access virtual meeting links using Chrome browser on a desktop or laptop computer
  • Meeting links are not supported on mobile devices
  • 1:1 meeting links are available 5 minutes before your scheduled meeting start time through to 5 minutes after meeting end time

 

SPONSORS: HOW DO I JOIN MY SCHEDULED 1:1 MEETINGS?
Once logged in, click on the drop-down menu next to your name at the top of your profile page and then click on your company name. You’ll then want to click on ‘Meetings’ in the navigation bar to view all meetings at the company level. Simply click on ‘Join Virtual Meeting’ when you are ready to start your meeting. 

  • Please access virtual meeting links using Chrome browser on a desktop or laptop computer
  • Meeting links are not supported on mobile devices
  • 1:1 meeting links are available 5 minutes before your scheduled meeting start time through to 5 minutes after meeting end time

 

CAN I ADD ANOTHER PERSON QUICKLY TO MY 1:1 MEETING ONCE THE MEETING HAS STARTED?
Yes, you can click ‘Add More People’ once you are in the Virtual Meeting Room and share via email.